PRIVACY POLICY
Privacy Policy (A2P Messaging Program)
Disclaimer: This template is for general informational purposes only and does not constitute legal advice. You should have this policy reviewed and customized by your own legal counsel to ensure compliance with applicable laws (including, as applicable, the TCPA, CTIA guidelines, carrier requirements, and any state or international privacy laws).
1. Introduction
Rock Creek Integrated Solutions ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our application‑to‑person ("A2P") messaging program, including SMS and MMS text messages (the "Messaging Service"), as well as through our websites, applications, and related services (collectively, the "Services").
By using our Services or opting in to receive text messages from us, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information in connection with the Services and the Messaging Service:
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Contact Information – such as your name, mobile phone number, email address, and mailing address.
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Account and Transaction Information – such as account credentials, order history, and records of your interactions with us.
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Messaging Information – such as the content of messages we send or receive, message logs, delivery status, and timestamps.
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Device and Usage Information – such as device identifiers, IP address, browser type, operating system, and information about how you interact with our Services.
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Preference and Consent Information – such as your marketing preferences, opt‑in status, and records of your consent or opt‑out requests.
We may collect this information directly from you (for example, when you sign up for our Services or text program), automatically (for example, through cookies and similar technologies), and from third‑party sources (for example, data providers or our service providers).
3. A2P Messaging Program Details
3.1 Program Description
Our Messaging Service may be used to send you transactional messages (for example, account alerts, security notifications, and service updates) and/or promotional messages (for example, offers, product updates, and marketing campaigns), depending on how you interact with us and the choices you make.
We will clearly disclose the nature of the messages (for example, transactional vs. marketing) at the time you opt in.
3.2 Consent and Opt‑In
We will not send you marketing text messages without your prior express consent, as required by applicable law.
You may provide consent to receive text messages from us in various ways, including but not limited to:
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Completing an online form or checkbox indicating your agreement to receive text messages.
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Texting a keyword to a designated short code or long code.
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Signing a paper or electronic form that includes consent language.
Where required by law, we will provide you with clear disclosures about the types of messages you will receive, the frequency of messages, that message and data rates may apply, and that consent is not a condition of purchase.
If you provide us with a mobile phone number, you represent that you are the primary account holder or customary user of that number and that you have authority to consent to receive messages at that number.
3.3 Message Frequency; Message & Data Rates
Message frequency may vary based on your interactions with us and your preferences (for example, up to [X] messages per [week/month] for promotional campaigns). Message and data rates may apply to messages sent to or from you, depending on your mobile plan and carrier. Your carrier is not liable for delayed or undelivered messages.
3.4 Opt‑Out and Revocation of Consent
You may opt out of receiving marketing text messages from us at any time by following the instructions in the messages you receive, such as by replying:
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STOP – to cancel marketing text messages from a specific program or phone number.
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END, CANCEL, UNSUBSCRIBE, or QUIT – where supported, to cancel.
After you send a STOP (or similar) request, we may send you a one‑time confirmation message to confirm that you have been unsubscribed. You will no longer receive marketing messages from that specific program or phone number, but we may still send you transactional or service‑related messages as permitted by law and your preferences.
You may also update your communication preferences by contacting us using the information in the Contact Us section below.
3.5 Help and Support
If you experience issues with the Messaging Service, you can reply with HELP for more information, or contact us using the details in the Contact Us section below.
3.6 Eligibility and Carrier Requirements
The Messaging Service is intended for users residing in [Country/Region] who are at least the age of majority in their jurisdiction. The Messaging Service is supported by participating mobile carriers; however, we do not guarantee availability with all carriers or at all times. Delivery of messages is subject to effective transmission from your wireless service provider and is outside of our control.
We comply with applicable carrier rules and industry guidelines for A2P messaging, including content restrictions, consent and opt‑out requirements, and anti‑spam principles.
4. How We Use Personal Information
We may use the personal information we collect for the following purposes:
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Providing the Services – to operate, maintain, and improve our Services and Messaging Service.
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Communicating with You – to send you transactional, administrative, and marketing communications (including A2P messages) consistent with your preferences and applicable law.
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Personalization – to tailor content, offers, and recommendations to your interests.
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Security and Fraud Prevention – to protect the security and integrity of our Services, detect and prevent fraud, and enforce our terms and policies.
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Analytics and Reporting – to understand usage trends, measure campaign performance, and improve our Services.
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Legal and Compliance – to comply with legal obligations, resolve disputes, and enforce our rights.
We will not use personal information collected for one purpose in a way that is materially incompatible with the purposes disclosed in this Privacy Policy without providing you with additional notice or obtaining your consent where required by law.
5. How We Share Personal Information
We may share personal information as follows:
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Service Providers and Vendors – with third‑party vendors, processors, and hosting providers that help us operate the Services and Messaging Service (for example, messaging platforms, carriers, analytics providers, and customer support tools). These parties are authorized to process personal information only as necessary to provide services to us and are bound by appropriate confidentiality and security obligations.
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Affiliates – with our subsidiaries and affiliates for purposes consistent with this Privacy Policy.
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Business Partners – with trusted partners in connection with joint marketing or co‑branded services, where permitted by law and subject to your preferences.
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Legal, Compliance, and Protection – when we believe disclosure is necessary or appropriate to comply with applicable law or legal process, respond to lawful requests, protect the rights, property, or safety of Company, our customers, or others, or detect and prevent fraud or security issues.
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Corporate Transactions – in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or a portion of our business or assets, subject to appropriate confidentiality protections.
We do not sell your personal information to third parties in exchange for money. If we engage in activities that constitute a "sale" or "sharing" of personal information under applicable privacy laws, we will provide any required disclosures and choices.
6. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We may also retain de‑identified or aggregated information for legitimate business purposes.
Retention periods may vary based on the type of information and the context in which it was collected. We will take reasonable steps to delete or de‑identify personal information when it is no longer needed for these purposes, subject to any legal or contractual requirements.
7. Security
We implement reasonable and appropriate technical and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
If you believe your interaction with us is no longer secure, please contact us immediately using the information in the Contact Us section.
8. Your Choices and Rights
Depending on your jurisdiction, you may have certain rights with respect to your personal information, such as the right to:
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Access, correct, or update your personal information.
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Request deletion of your personal information.
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Object to or restrict certain processing.
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Withdraw consent where we rely on consent.
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Opt out of certain disclosures, including targeted advertising or "sale" of personal information, where applicable.
You can exercise these rights by contacting us using the details in the Contact Us section below. We may need to verify your identity before processing certain requests. Some requests may be limited or denied where permitted or required by law.
9. International Data Transfers
If you are located outside of [Primary Country/Region], your personal information may be transferred to and processed in countries that may have data protection laws that are different from those in your country. Where required by law, we will implement appropriate safeguards (for example, standard contractual clauses) to protect your personal information when it is transferred internationally.
10. Children’s Privacy
Our Services and Messaging Service are not directed to children under the age of [13/16, as applicable], and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child contrary to applicable law, we will delete it as soon as reasonably practicable.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this Privacy Policy and, where required by law, provide you with additional notice or obtain your consent.
We encourage you to review this Privacy Policy periodically to stay informed about our practices.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, our privacy practices, or our A2P Messaging Service, or if you would like to exercise your privacy rights, please contact us at:
Rock Creek Integrated Solutions
1302 24th St W
Ste132
Billings, MT 59102
You may also contact us by replying HELP to any text message you receive from us for additional support related to the Messaging Service.
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SMS Terms And Conditions Upon messaging opt-in, the end user agrees to receive messages from ROCK CREEK INTEGRATED SOLUTIONS regarding GENERAL COMMUNICATIONS and CUSTOMER SUPPORT. End users can opt out by replying STOP or request more information by replying HELP. Message frequency varies. Message and data rates may apply. If you need assistance or have questions about our SMS service, reply with "HELP" to any SMS message you receive, or contact our customer support team at (888) 660-0977
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"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
